I’m in so much more control of my work

I’m in so much more control of my work. I’m now confident that what I am doing at any moment is what I should be doing. My email inbox is often zero, and usually stays below about ten. If I receive a request to do something I know straight away whether I can do it, and how it will fit in with my other projects and actions. The best thing is, I’m no longer thinking (or worrying) about what I’m supposed to be doing at work – my mind has been freed up to focus on much more useful and better things.

Sam Spencer

Service Development, Southwark Council