Train Wreck on an Airplane

Train Wreck on an Airplane

I was flying out to Lisbon the other day, and noticed – yet again, with almost self-harm triggering frustration – just how crazy long it was taking to get us passengers onto the plane. To give them credit, the airline was going through the motions of making it faster,...
Working Standards: Where Do You Want to Go Today?

Working Standards: Where Do You Want to Go Today?

In the second blog in this series, we looked at how you might get a sense of what the current reality around working standards is in your team or organisation. If that exercise – of uncovering current standards – highlighted the need for change, what to do...
Working Standards: Where the He?? Am I?

Working Standards: Where the He?? Am I?

In my last blog, I opened a conversation about the possibility – and the value – of raising acceptable working standards in an organisation. If you liked the sound of that – or simply can no longer bear the waste you currently see in your place of work – this blog...
Working Standards: an Approach to Transformation

Working Standards: an Approach to Transformation

Imagine for a moment you work in an organisation where people no longer respond to their e-mail. One where it has become ‘normal’ to have to send messages two or three times – then pick up a phone and call people – to get a response on some issue you are working on....